Return & Refund Policy

Most eligible products may be returned for a refund or replacement within 30 days of delivery, provided that the product is:

• Unused
• In its original condition
• In its original packaging
• Returned with the original accessories and components

Certain products may have different return periods or restrictions. Any product-specific return restriction will be disclosed on the product page before purchase.

Once a return is approved, the product must generally be shipped within 14 days after receiving the return instructions, unless we provide a different deadline in writing.

Where disclosed before purchase, the following products are generally not eligible for change-of-mind returns:

• Perishable goods
• Personalized or custom-made products
• Opened hygiene or personal-care products with broken safety seals
• Downloaded digital products
• Activated software
• Redeemed digital codes
• Gift cards
• Redeemable vouchers
• Hazardous products or products subject to shipping restrictions
• Products marked Final Sale
• Products marked Non-Returnable

If an excluded product arrives damaged, defective, or different from what was ordered, please contact us promptly.

To request a return, email:

support@swiftcartinnovations.com

Please provide:

1. Your order number
2. The name and quantity of the product you wish to return
3. The reason for the return
4. Photos of the product and packaging if it is damaged, defective, incomplete, or incorrect

Our team will review your request and, if approved, provide:

• The approved return address
• Shipping instructions
• Any applicable return-shipping charges

Please wait for approval before sending the product.

Please securely package the product and include, where applicable:

• Original packaging
• Tags
• Accessories
• Components
• Manuals
• Documentation
• Return approval information or order number

Where applicable, hygiene seals must remain intact for change-of-mind returns.

We recommend using a trackable shipping service and retaining your shipping receipt.

For electronics, remove personal data, sign out of accounts, and disable applicable activation locks before returning the product.

Please inspect your order after delivery.

If your order arrives:

• Damaged
• Defective
• Incomplete
• Incorrect

contact us promptly at support@swiftcartinnovations.com.

For verified issues caused by our fulfillment or a product defect, we may arrange an appropriate replacement or refund and cover the required return-shipping cost.

For eligible change-of-mind returns, the customer is responsible for return-shipping costs.

For verified defective, damaged, or incorrect products caused by our fulfillment or a product defect, SwiftCart Innovations will cover the required return shipping.

There is no standard restocking fee for standard eligible returns.

Any proposed adjustment related to customer-caused damage, missing components, or use beyond reasonable inspection will be explained after inspection where permitted by applicable law.

Original outbound shipping charges are generally not refundable for change-of-mind returns.

If the return results from our error or a verified product defect, applicable original standard shipping charges will also be refunded.

After receiving your returned product, we will inspect it and notify you regarding the outcome.

Approved refunds are normally issued within 5–7 business days after we receive the returned product.

After we issue a refund, the time required for the funds to appear depends on your payment provider.

Typical estimates include:

These are estimates and are not guaranteed bank-processing times.

Refunds are based on the amount actually paid for the returned product.

If an order used a coupon, multi-item discount, or other promotion, the applicable discount may be allocated among returned items.

Coupons and promotional discounts have no cash-refund value.

Gift returns are subject to the same eligibility requirements and return windows as other purchases.

Approved refunds will normally be returned to the original purchaser’s payment method.

Large or heavy products may require:

• Special packaging
• Freight shipping
• Specialist transportation
• Scheduled pickup

Please contact us before arranging return shipping.

Any applicable customer-paid cost will be communicated before the return proceeds.

Where we accept orders for delivery outside the United States, the standard return period will apply unless different terms were disclosed before purchase.

Customers making a change-of-mind international return are generally responsible for return postage and applicable return-shipping charges.

If a return is due to our error or a verified defect, contact us before shipping so that appropriate return arrangements can be made.

If a product is identified as being sold and shipped by a third-party seller, applicable seller information and return terms will be disclosed before purchase.

Contact SwiftCart Innovations support before returning such a product so we can provide the correct return destination.

Do not send products directly to a supplier or manufacturer unless instructed to do so.

Manufacturer warranties are separate from this Return & Refund Policy.

Please review the warranty information supplied with the product or contact the manufacturer for warranty claim instructions.

SwiftCart Innovations
1021 E Lincolnway
Unit 801
Cheyenne, WY 82001
United States

Email: support@swiftcartinnovations.com
Phone: +1 (307) 269-6395

For returns, please use only the address provided by our support team after approval.